Refund Policy

Refund Policy

Because our products are digital services delivered to your account, our refund policy works like this:

• Not delivered: if we fail to deliver your order within the stated timeframe and can't resolve it, you get a full refund. No questions asked.
• Delivered as described: once a membership, top-up, or activation has been successfully delivered to your account, it can't be returned — just like a gift card that's been redeemed.
• Wrong product: if you bought the wrong tier by mistake, contact us within 24 hours of delivery and we'll help you switch or refund the difference.

To request a refund, email kwokchinfong@gmail.com with your order number. We respond within 24 hours and process approved refunds within 5-10 business days to your original payment method.